Support
Start with the relevant documentation page, then contact MasteryMesh if the issue is still unclear or appears to be a reproducible product bug.
Standard Support Includes
Section titled “Standard Support Includes”- Installation assistance.
- Clarification of theme features.
- Reproducible theme bugs.
- Documentation questions.
Standard Support Excludes
Section titled “Standard Support Excludes”- Custom development.
- New features.
- Content entry.
- Hosting administration.
- Third-party integration debugging.
- Major design changes.
- Custom components.
Before Contacting Support
Section titled “Before Contacting Support”Include the product name, product version, Node.js version, npm version, hosting provider, steps to reproduce, and the exact error text if there is one.
Do not send passwords, API keys, private repository tokens, legal client files, or sensitive client data.
Response Time
Section titled “Response Time”Placeholder: replace this section with the current MasteryMesh commercial support response-time policy.
License
Section titled “License”Product license link placeholder: add the canonical license URL when it is published.